REFUNDS, POLICIES, AND PROCEDURES
Make a Risk Free Purchase
Baseline Nutritionals® guarantees every product you purchase for 30 days from date of delivery. If for any reason you change your mind about your purchase, just return the opened and unopened portions of the order and we will promptly and cheerfully refund the full purchase price of those products. It's safe to order, that’s our absolute money-back guarantee. That's our commitment to you.
Reminder: Returns will not be processed after 30 days from date of delivery. An RMA is needed, see below. Once the product is received with the proper authorization a full refund is given (less shipping and handling.) No refunds will be issued for product that was "thrown away". Only one opened package of any product is eligible for return.
Please note: opened items are not eligible for purchase in the future.
Credit is issued back to the original credit card used for the purchase. We cannot refund to an alternate credit card. No refunds are given by check.
Returns Must be Authorized by Customer Support
Please contact customer support for a Return Authorization Number.
Customer service by phone: (800) 440-3120
by email: firstname.lastname@example.org.
You will need to provide the following information:
- Reason for the return
- Which product(s) you are returning
- Are they opened or unopened
- Lot number(s)
Once you receive the Return Authorization number, please return the product to:
Aspen Fulfillment Service Inc.
Baseline Nutritionals®, Inc.
Return Auth No:
900 S Euclid St Unit B
La Habra, CA 90631
It's rare that a package is damaged in transit. However, when it does -- you must retain the damaged product plus the damaged or tampered box. We will file a claim with FedEx. They will then contact you to pick up the product and the box. Once that's been done we will promptly send out the replacement or give you a refund.
Note: No refund or replacement will be given unless the damaged product is returned to us, or has been picked up by FedEx. In other words we don't give refunds or make replacements if the product was “thrown away.” You must produce the damaged product in order for it to be replaced or to receive a refund.
It’s rare a package goes missing or is lost in transit. However, when it does happen, please contact us immediately by email or by phone. If your package was shipped USPS International, and has been more than 30 days, please contact us. If your package was shipped via Fed Ex, a trace will be started and filed with Fed Ex promptly upon acknowledgement of the lost/missing package. Please be aware that this process takes up to 72 hours (business days only).
Note: Allow for additional shipping time during peak seasonal times of the year.
We do not offer Product Exchanges.
We accept all major credit cards (Visa, MasterCard, American Express, and Discover). We do not accept checks, money orders or PayPal.
Privacy and Security
We respect your right to privacy. Therefore, we do not sell any names or any information to a mailing list, or third party. We only use your information to help us process your orders and better serve you.
Personal Information is stored on this site. The "Personally identifiable information" means we collect your name, address, e-mail address, telephone number, your user name and password. This information allows you to log-in for convenient online buying. You have access to your information and can change your personal information including your user name and password.
Personal information also allows Customer Support to quickly pull up your customer record for convenient re-ordering.
Our website uses Secure Sockets Layering (SSL) to encrypt your personal information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at our website is just as safe as giving your credit card number over the phone. Furthermore, we do not store credit card numbers in our system for added security measures.
The shipping method is FedEx ground within the 50 states for regular delivery and US Postal Service (USPS) for all international shipping (including Canada). Orders placed before Midnight PST are shipped out the next business day.
Second Day Air (US only): This service ships on business days only. If you place an order on Wednesday before Midnight PST, your order is shipped the following business day, which is Thursday. Two business days later, and the package will arrive on Monday.
Shipping and Handling Fees
Domestic 2nd Day
Shipping to Hawaii, Alaska, Puerto Rico, and Guam
Shipping to Canada
Disclaimer:The Food and Drug Administration has not evaluated our products, and our products are not meant to diagnose, treat, cure or prevent disease.
Note: We do ship to APO/Military addresses. When placing an order, in the Shipping Information section (Step 3 of the checkout process) under the drop down menu for State/Province, select International. Then select the appropriate APO under the Country drop down menu. Be sure to enter the appropriate APO in the City box as well, for example APO AE.
Note: We are not responsible or held liable for any shipping fees on unclaimed packages.
Note: We do not ship to hotels.
Custom Fees: To comply with customs regulations abroad, we are required to disclose the full value of the products you purchase on the customs form that is sent with your package.
INTERNATIONAL SHIPPING POLICY
It is each Customer's responsibility to be up to date and knowledgeable about their country's custom's requirements. In other words, you need to know what you are permitted, and not permitted, to import into your country. We cannot take responsibility if you import a product that does not conform to your custom's regulations.
Attention UK Customers:
At the request of British customs, we must put the full value of the products on all packages being shipped to the United Kingdom. British customs are well aware of our pricing structure; if the proper value is not shown on the package, it may be returned to us. Please note that this full value is used for the calculation of the V.A.T. (value added tax).
Countries we cannot ship to at this time:
Some include: Austria, France, Germany, Italy, Malaysia, Netherlands, Nigeria, Portugal, South Africa, Spain and Switzerland. Many countries will not accept a package of herbal products from the U.S. at this time. However, the products are being carried by a sports medicine clinic in the Czech Republic. You may be able to buy directly from them. Click here for more details.
Specific products that cannot ship to specific countries at this time:
If you buy the product despite the warning you will be responsible for any loss due to customs seizing and destroying the products.
- Colon Corrective
- Colon Regenerator
- Digestive Enzymes
- Intestinal Detox Maintenance Package
- Kidney/Liver/Gallbladder/Blood Detox Package
- Liver Flush Tea
- Ultimate Antioxidant
Baseline Nutritionals'® announces the availability of its nutraceutical supplements across Europe through NutriStamina. NutriStamina, a sports medicine clinic in Ostrava, Czech Republic, has been selling the company’s supplements to its patients, including professional athletes, and has seen impressive results over the last year. The company will continue to support the use of Baseline Nutritionals’® supplements as the premium choice for its patients and customers across the European Union. European customers can order their products through NutriStamina’s website found at http://www.nutristamina.cz/
"Our patients demand the most cutting-edge wellness programs for performance enhancement and recovery. We understand that sports medicine must go beyond injury prevention. Physical activity, athletic performance, and recovery from exercise are enhanced by optimal nutrition and nutraceuticals. Our evidence-based, rigorous analysis showed that Baseline Nutritionals’ supplements are the best in the world for our patient’s performance enhancement and recovery goals. We are excited to not only support our local patients, but to offer these nutritional remedies to anyone in the European Union."
Dr. Radan Gocal, Sports Medicine Doctor for NutriStamina.